Break-Fix Model
Traditionally, your IT Support company worked a lot like a plumber – you call them when something was broken. They send somebody to look at the problem. He or she would troubleshoot the problem and send you a bill afterwards for the time spent resolving the issue.
In the traditional break-fix IT Support model, your interests are at loggerheads with those of your service provider. Not only does your break-fix IT Support provider have no incentive to make your network as stable as possible they also have no incentive to work quickly. The fewer preventive measures your break-fix IT Support take the more money they make and the more downtime you have. If they attend the same problem more than once, you get double-billed for it. Your greatest disasters are their most profitable jobs.
Managed Services
Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your network remains 100% stable.
- You pay a fixed monthly fee for us to keep your network up and running, no matter what.
- There is no limit to the number of hours you can use.
- We do all of the proactive maintenance we can to achieve optimal network stability.
- In order to achieve that, we’ve made significant investment in the latest network management systems.
- You enjoy the benefits of enterprise-level automation and monitoring systems.
- Our response times are backed by a comprehensive SLA.
This is why we call it a partnership! For the first time ever, you can rest assured that your IT Service Provider really has your best interests at heart. It is time to finally look at IT Outsourcing and the benefits of a Managed Service Provider.
Feel free to give us a call to get a quote for your business. We’re available 24/7 to chat with you regarding our services at (972) 528-6546.
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