A customer finds your business on Facebook, wants to ask about a quote, and taps your contact email. It bounces. The address belongs to an employee who left two years ago, or to a personal Gmail account nobody checks anymore. That customer doesn’t try again. They call the next company on the list.
Your Facebook Page is often the first place people go to reach you, so the contact details on it matter more than most businesses realize. Here’s how to change the contact email on your Facebook business Page, which address you should use, and how to keep the account itself out of the wrong hands.
Remember @facebook.com Email Addresses?
Back in 2012, Facebook made a change that had plenty of companies up in arms. Without much warning, it swapped the email address shown on profiles for a new @facebook.com address. Anyone who tried to email you from Facebook landed in your Facebook messages instead of your real inbox. Hardly ideal for a business trying to be reachable.
The experiment didn’t last. Facebook retired @facebook.com email addresses in 2014, and messages sent to them started forwarding to people’s primary email instead.
The lesson stuck around, though. Platforms change the rules whenever they like, and the only contact details you truly control are the ones you set yourself and check regularly.
How to Change the Contact Email on Your Facebook Page
You’ll need full control of the Page (admin access) to make this change. Meta adjusts its menus often, but the process generally looks like this:
- Log in to Facebook and switch into your business Page using your profile picture menu.
- Go to your Page and select About.
- Find your contact info section and select the pencil (edit) icon next to your email address. If there’s no email listed yet, choose the option to add one.
- Enter the email address you want customers to use, then select Save.
- Visit your Page while logged out, or from a colleague’s account, to confirm the new address shows up the way customers will see it.
If you manage your Page through Meta Business Suite, you can also update Page details there. When the menus look different from what’s described here, the Meta Business Help Center has current steps for both.
Which Email Address Should Your Page Show?
The address matters as much as the setting. A few guidelines:
- Use your business domain. An address like info@yourcompany.com looks more trustworthy than a free webmail account and stays with the business, not the person.
- Use a shared inbox, not a person. A shared mailbox or group address (info@, hello@, sales@) means messages keep arriving after someone changes roles or leaves the company.
- Make sure someone actually checks it. An address that goes unread is worse than none at all. Assign an owner and a response time.
- Keep it consistent. Use the same contact email on your website, Google Business Profile, and LinkedIn so customers aren’t guessing which one is real.
While you’re in there, double-check your phone number, website link, and business hours. Outdated hours send customers to a locked door just as surely as a dead email sends them to a competitor.
Keep Your Facebook Business Page Secure
The original concern in 2012 was about being reachable. Today the bigger risk is losing control of the Page entirely. Hijacked business Pages are a common target because they come with a ready-made audience that trusts them, and a takeover can mean scam posts under your name, fraudulent ads charged to your card, or a Page you can’t get back.
A few habits go a long way:
- Turn on two-factor authentication for every admin. A stolen password alone shouldn’t be enough to get in.
- Review who has access. Remove former employees, old agencies, and anyone who no longer needs it. Give people only the access their role requires instead of full control.
- Keep at least two trusted admins. If one account is locked or compromised, someone else can still manage the Page.
- Watch for fake “Meta Support” messages. A common scam warns that your Page will be disabled for a policy violation and asks you to “appeal” through a link. That link leads to a page built to steal your login. Check warnings directly in your account settings instead of clicking through.
- Protect the email behind the accounts. Your admins’ Facebook logins are only as secure as the email accounts used to reset them, so those mailboxes need strong passwords and two-factor authentication too.
Phishing on social media follows the same playbook as phishing by email: urgency, fear, and a link. The FTC’s guide on how to recognize and avoid phishing scams is a good refresher to share with anyone who manages your company’s accounts, and CISA offers practical tips on avoiding social engineering and phishing attacks.
LG Networks Can Help You Stay Reachable and Secure
A contact email on a Facebook Page seems like a small detail. But it connects to bigger questions: who owns your business email, who can reset your account passwords, and what happens when someone leaves the company with access still attached.
LG Networks provides managed IT services in Dallas, TX, and across DFW, including Microsoft 365 setup with shared mailboxes for addresses like info@ and sales@, email security and spam protection, multi-factor authentication, and offboarding that removes access when employees move on. We’ll help make sure the accounts your business depends on belong to the business.
If a customer emailed your Facebook Page today, would anyone see it?
Take the first step. We’ve got you covered.
Want to tighten up your business email and account security? Contact Us Today.
