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Help Desk Engineer (Level 2)

Managed-IT

5 Reasons You’ll Love Working for LG Networks

  • Servers, Servers, and MORE Servers – If you’ve been pigeonholed in a dead-end job, LG Networks is for you. With our hands on approach to learning and YOUR willingness to learn, you can take your growth and development to new heights. As they say, “The sky’s the limit!”.
  • The future is All Things Cloud – You want an environment to learn cloud computing? We’ve got you covered. As new opportunities arise, you’ll be part of a team that is changing the way our customers perceive cloud storage, security, and collaboration
  • Does the future of Microsoft as it relates to business interest you? As a Microsoft Gold partner, LG Networks provides the opportunity to work as a junior-level Microsoft administrator, perform migrations to Exchange Online and work with Microsoft certified team members with an objective to help you learn and grow professionally
  • At LG Networks, “SECURITY” is not just a buzzword! The commitment to the security of our customer’s infrastructure and data is what drives us to stay vigilant. If gaining working knowledge regarding security is your goal, look no further than a career with LG Networks
  • Did you say “Perks”? – at LG Networks, we understand that job satisfaction doesn’t just happen. We want our associates happy, dedicated and results oriented. That’s why we offer the following perks:
  • Paid time off
  • Affordable health insurance
  • Periodic Friday breakfast
  • IT Certification testing reimbursement (with prior approval)
  • Medical, dental, vision, 401(k) + company match
  • Flexible spending accounts
  • Exclusive discounts on amusement, entertainment, and shopping
  • Gym membership discounts (offered through health insurance)
  • Company sponsored team building events
  • Weekly team training

You’re probably wondering about a day in the life as an LG Networks Help Desk engineer. Here is a brief description:

LG Networks’ Engineers are responsible for day-to-day PC/Server support, ticketing system flow, coordinating support sessions with users and resolving high-level IT support issues. This position also assists with ongoing technology projects.

Additional responsibilities will include basic troubleshooting of workstations and printer issues, network connectivity problems, mail-flow complications, Active Directory and Group Policy requests, firewall configuration (including basic LAN/WAN and vLAN configuration and troubleshooting), server deployments (physical and ESXi), server and email migrations, server troubleshooting and all things networking.

Now that we’ve piqued your interest, here are the qualifications that make for a successful team player with LG Networks:

  • You have verifiable IT help desk work experience
  • You consider yourself a master troubleshooter
  • You understand that Information Technology is constantly changing, and you consistently work to grow your skills
  • You are NOT restricted from working with Microsoft Cloud for Government accounts
  • You understand that supporting customers is a 24X7 responsibility. LG Networks Engineers work a rotating on-call schedule
  • You possess a valid Texas driver’s license and reliable/insured transportation
  • You can arrive at the LG Networks’ office (75243 zip code) within 1 hour or less during rush-hour periods
  • You currently possess current Microsoft Associate or Expert certifications
  • You possess a current CompTIA Network+ or higher-level certification(s)
  • You’ve built a physical and/or virtual Domain Controller server within the past 3-6 months
  • You can perform basic firewall configurations
  • You’re experienced with all-things Active Directory (including GPO creation)
  • You’ve been told that your attention-to-detail and customer service are an example to others
At LG Networks, your opportunity to grow into an even MORE solid and knowledgeable engineer is yours for the taking. We are waiting to hear from you!
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  • 9441 Lyndon B Johnson Fwy #250, Dallas, TX 75243
  • (888) 764-0688
  • 24 hours a day | 7 days a week | 365 days a year
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