IT Helpdesk Technician (Level 2)

🔧 What You’ll Be Doing 

• Supporting clients remotely and on-site across M365, Windows, networking, etc. 

• Troubleshooting firewalls (SonicWall/WatchGuard), Hyper-V VMs, and shared drives 

• Managing and configuring Microsoft 365 accounts, mailboxes, and policies 

• Basic server tasks: GPO, AD user/group management, RDP setup, etc. 

• Working with ConnectWise Manage & Automate 

• Delivering great customer service with strong documentation 

🧰 Must-Have Skills 

• Microsoft 365 Admin experience (Exchange, licensing, etc.) 

• Windows Server (2016–2022), Hyper-V familiarity 

• SonicWall or WatchGuard basic configuration 

• Troubleshooting DNS, DHCP, printing, and endpoint issues 

• Solid written/verbal communication 

🎁 What We Offer

• $40–50k salary with growth path
• Paid Microsoft certification testing and training 

• Health insurance, PTO, and paid holidays 

• Small team culture with structure and time to learn 

• Fun but focused — no politics, just progress 

🚦 Bonus Points For: 

• Prior MSP experience 

• PowerShell basics 

• A home lab or tinkering mindset 

• Familiarity with Axcient or Datto backups