IT Help Desk / Desktop Support

LG Networks’ proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for average desktop computer support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.

IT Help Desk services provide computer support, technical support, troubleshooting, issue resolution and customer service support during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees’ needs directly and immediately.

LG Networks, Inc. delivers a full range of IT help desk services.

Remote or onsite diagnostic and solution identification
New computer and operating systems set-up, configurations and upgrades
E-mail configuration and support
Software updates and maintenance
Hardware and software installation, configuration and upgrades
Internet connectivity issues
General maintenance and repairs, technical problems and tech support
Crisis resolution
Virus control and removal
Network connectivity issues

Automated Tools

Existing customers award LG Networks IT Help Desk/Desktop Support a satisfaction rating of 98.11% with a speed of resolution rating at 96.15%. We attribute this high level of satisfaction to our support specialist staff’s expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution.

LG Networks, Inc. utilizes Logmein Pro for our 360° Total Care tool for fast, easy and secure remote-support services.

Requires no software installation on your machines, rather it employs a small, on-demand download
Ensures complete data privacy through 128-bit end-to-end security based on Advanced Encryption Standards (AES), firewall integrity and compatibility, end user permissions and controls, and use of a highly secure data center
Information Week Magazine states “ LogMeIn’s new One2Many feature for its LogMeIn Central web-based management console lets IT admins do admin tasks to local or remote computers running LogMeIn Pro in bunches rather than one-at-a-time. There’s no shortage of tools to remotely manage a PC — reconfiguring, re-imaging, doing software updates, and the like — and for SMBs, that’s a good thing. Time to do IT tasks is precious enough that doing them from one desk — and being able to multi-task while a given process is working to completion — is important. And many users’ PCs won’t be in the same office, making remote control essential..”

LG Networks, Inc. utilizes Zendesk to provide web-based help-desk support requests

Zendesk is ranked as one of the best web-based help desk system for managed service providers
Used by thousands of information technology providers worldwide
Tracks individual help desk requests, requiring tasks and project plans
Offers a client access portal and reporting features

Learn More

If you want to know more about LG Networks’ IT Help Desk / Desktop Support Technician or what LG Networks can do for your business, click here to schedule a consultation or call us at 972-528-6546.

IT Help Desk / Desktop Support

LG Networks, Inc. delivers a full range of IT help desk services.

Automated Tools

LG Networks, Inc. utilizes Logmein Pro for our 360° Total Care tool for fast, easy and secure remote-support services.

LG Networks, Inc. utilizes Zendesk to provide web-based help-desk support requests

Learn More

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